Refund policy

Returns

We accept returns only for eligible, unused products.

To qualify for a return:

  • The nails must be completely unused, unpainted, unaltered, and in their original condition.
  • The complete packaging and all accessories must be returned.
  • The product must not have been applied to the nails or exposed to glue, adhesive tabs, water, or other products.
  • A return request must be raised within 48 hours of delivery.

  • For hygiene reasons, used or opened nail sets cannot be returned or resold, so we are unable to accept them as returns.

    Refunds

    Refunds are considered on a case-by-case basis and are only applicable when the order meets the conditions outlined in this policy.

    • Your order arrived damaged or defective.
    • Your order is missing an item.
    • An eligible, unused product is returned and approved by our team.

    For damaged or incorrect orders, please contact us within 48 hours of delivery with clear photographs and your order number so that we can assess the issue and help you with the next steps.

     

    What Isn't Eligible for a Refund or Return?

    We’re unable to offer refunds or returns for:

    • Nails that have already been worn or applied.
    • Products damaged after delivery due to misuse, improper application, removal, or storage.
    • Change of mind after the product has been opened or used.
    • Normal wear and tear.
    • Minor variations in colour, finish, shape, or design that may occur due to lighting, screens, or the handmade nature of certain products.

    Please measure your nails carefully before placing your order. If you’re unsure about your size, our sizing guide is always here to help. 💗

     

    If Your Order Arrives Damaged or Incorrect

    Don't worry—we'll do our best to make it right.

    Please send us:

    1. Your order number
    2. A clear photo/video of the package and product received
    3. A brief description of the issue

    Our team will review the request and, where applicable, offer a replacement, store credit, or refund depending on the situation.

    Important Note

    Submitting a return or refund request does not automatically guarantee approval. Every request is reviewed according to the conditions above.

    We reserve the right to decline a return or refund if the product does not meet the eligibility requirements.